ATG: A CUSTOMER-FOCUSED, INDEPENDENT, LAB INSTRUMENT SERVICE PROVIDER
With decades of experience and a team of hightly trained, responsive and customer-oriented technicians, we are an established and highly trusted resource for lab solutions & services. We service and maintain a wide range of analytical instrumentation with a focus on single and multi-mode plate readers, plate washers, HPLC, & FPLC equipment.
Our approach to service, and the reason that we are able to deliver extraordinary quality and rapid turn-around, is to be expert at what we do and what we work on. We concentrate our service on a finite array of systems so that we be The Experts at repairing and maintaining those instruments. With focus comes in-depth knowledge and experience which results in success.
ATG PEOPLE MAKE THE DIFFERENCE
Our people have extensive experience working with the instruments that we service. They are expert at diagnosing and fixing problems and maintaining systems to maximize your productivity and avoid down-time. We provide a superior alternative to the Original Equipment Manufacturer which is why customers partner with us time and time again.
Our service team is stacked with industry veterans who bring 30+ years of experience in resolving complex instrumentation issues. With our personalized, collaborative approach and immediate response to your service needs, you will find that each member of our organization is like a member of your team. From the live customer specialist who answers the phone to the service specialist who follows up after the work is complete we won't rest until you are totally satisfied.
OUR APPROACH TO SERVICE IS VERY SIMPLE
As your trusted resource, we work to establish strong rapport and extensive customer communications to create a successful service experience. More importantly, we understand the critical impact of downtime, which drives us to resolve your service issues quickly and in the most cost effective manner.
OUR APPROACH TO PRICING ISN’T COMPLICATED: IT'S THE BEST
Our rates are affordable so you can keep your instruments in tip top shape year after year. We offer the best service at prices the Original Equipment Manufacture can't match. Ask for a quote and compare the savings, then schedule a service and experience the difference!
ATG was founded by two veterans of the industry, Tom Green and Scott Miers, who recognized the need for a scientific equipment and instrument service company with excellent customer care, knowledgeable technicians, and reasonable pricing. Scott was the founder of his own instrument service business for over 30 years, while Tom bought and sold pre-owned lab equipment for over 15 years. They collaborated to create Analytical Technologies Group, with the mission to create an exceptional service organization. ATG is now celebrating its 9th year in business!
Analytical Technologies Group is a growing, dependable and established service provider with a variety of clients from academic institutions and small startups to large Pharmaceutical and Biotech companies, Our client base includes organizations such as Boston University School of Medicine, Biogen Idec, Brigham & Woman's Hospital, Brown University, Dana Farber Cancer Institute, Dartmouth College, Duke University, DuPont, Johnson & Johnson, Merck, MIT University, New York Harbor Health Care System, NYU Medical Center, Pace University, Fuji, Protein Sciences, Pfizer, Thermo Fischer Scientific Unity Labs, Perkin Elmer for the Better, UMASS, UNC Chapel Hill, University of California, UCONN, USDA, Wyeth, Yale, Sanofi Pasteur, and National Institute of Health.
ATG has forged many partnerships with OEM’s, Equipment Brokers, Service Providers, and Asset Management Organizations. Contact us to explore how our technical resources can support your organization’s service initiatives and revenue goals.