Service Plan Features

Your Source for Full Service Lab Solutions

Service Plan Benefits for all ATG Customers

  • Unlimited  Phone and Email Support
  • Complimentary Pre-Inspection  Service to quality 
  • Priority Appointments
  • Discounted  Hourly Rates
  • Assigned Account Manager to coordinate service needs and support your GDP requirements
  • Year End Service Analysis to review your ROI
  • Contract Support – We won’t let you expire and incur costly pre-inspection charges to renew.
  • Hot Swap units to support your uptime requirements and minimize revenue loss.

One Plan Does Not Fit All: Customize your Service Plan with these Options

  • Number of Preventative Maintenance visit
  • Number of Emergency Repairs
  • Depot Service Options
  • Travel and Parts exclusions or limitations  for contract savings
  • Deductible Options for contract savings 
  • Service Vouchers for savings across multiple instruments

Additional Service Offerings

  • Time & Material Billing
  • Refurbishment 
  • Trade in Program  (including buy/sell used lab 
  • Training
  • SOP Development
  • Consultation
  • Other Services    (IQ/OQ/PQ, Validation, Relocation, Calibration)
  • Lab Dissolution