THE “ATG BRAND OF QUALITY SERVICE” SETS US APART FROM THE REST
Whether we are providing general maintenance or repair services for your lab or you are purchasing one of our refurbished instruments, you can be sure we stand behind our promise for total satisfaction and instrument performance standards that will meet the rigor of your internal requirements...Service Quality is our #1 mission because our service customers are the core of our business and not an afterthought to an instrument sale.
Our mission is to give each client a tailor made balance between preventative maintenance services and crisis management emergency repair services at the most cost effective result for laboratory operations - that means responsive, effective service at an affordable cost!
Whether you are a contract customer or work with us on a time & materials basis, our commitment to you is 100% satisfaction.
Whether you are a large pharmaceutical lab or small startup, our commitment to you is that our technicians are professionally trained and their expertise will match your service issue. From pre-service troubleshooting to service completion, our technician becomes your service partner We take care of your equipment as if it is our own – as quickly and cost effective as possible.
Whether you are a highly regulated lab or start up, our service standards will meet your most rigorous internal requirements & procedures. All our staff is trained in GDP and work in concert with your quality teams to insure that reporting data and documents meet your standards.